Fleet management is becoming increasingly digital. As the number of electric company cars grows, so does the need for fast answers, efficient processes, and intuitive user guidance. This is exactly where our new feature Wattson comes in: the AI assistant for the Charge Repay Service.
What is Wattson?
Wattson is our new AI-powered assistant designed to support fleet managers in their daily work with the Charge Repay Service. It is built on the proven infrastructure of PIA (Phoenix Contact Intelligent Assistant), the AI chatbot from Phoenix Contact that already helps users with service, support, and information requests.In its first release, Wattson focuses on supporting administrators within the Manager Portal of the Charge Repay Service. The goal is to provide quick answers to common questions and guide users through important tasks directly within the platform.
AI in Fleet Management: Support Exactly When You Need It
Anyone responsible for managing an electric vehicle fleet knows the challenges:
New drivers need to be onboarded.
Questions about home charging reimbursement arise regularly.
Portal settings must be found and configured correctly.
Processes need to remain understandable, even for less frequent use cases.
With Wattson, assistance is available whenever it is needed.The assistant can answer questions about the Charge Repay Service, explain individual features, and guide administrators through key processes step by step. Its capabilities range from answering simple product-related questions to providing guided instructions directly within the portal.One particularly useful feature is Wattson’s ability to highlight relevant areas of the user interface and direct users to the correct settings. This means information is not only explained but also presented in the exact context where it is needed.
Always Just One Click Away
Wattson can be accessed through a small icon located in the bottom-right corner of the Manager Portal. This ensures that assistance is always available without the need to search through documentation or submit a support request.Whenever a question arises during daily operations, the answer is only a click away.
Does Wattson Have Access to My Data?
One of the most common questions regarding AI solutions is: *What data does the assistant process? *The answer is simple:
No. Wattson processes requests anonymously and generates responses based on publicly available information about the Charge Repay Service. It does not require access to personal, customer-specific, or fleet-related data in order to answer questions.
This allows fleet administrators to benefit from modern AI technology while maintaining a high level of privacy.
What Comes Next?
The current version of Wattson is focused on supporting fleet administrators. However, this is only the beginning.In future releases, Wattson will also be extended to support drivers directly. Additional contextual information will be provided to the assistant, enabling it to deliver more tailored and situation-specific answers.Future use cases may include:
Explaining the current status of a registration process.
Answering installation-related questions regarding charging hardware.
Providing guidance on the use of the mobile app.
Assisting drivers with common reimbursement and charging-related questions.
Step by step, Wattson will evolve into a central companion for everyone using the Charge Repay Service.
The Charge Repay Service: Simple Reimbursement for Home Charging of Company Cars
The Charge Repay Service enables companies to reimburse home charging sessions for electric company cars in a transparent and compliant manner. Drivers charge their vehicles at home using a suitable charging solution, while the consumed energy is automatically recorded and prepared for reimbursement.This eliminates manual processes and provides companies with a scalable solution for managing the transition to electric fleets.With the introduction of Wattson, we are adding another important building block: AI-powered fleet management support that helps users access information faster and manage processes more efficiently.
Conclusion
The demands placed on modern fleet management are constantly increasing. With Wattson, we bring the power of artificial intelligence directly into the Charge Repay Service, creating a new and intuitive way to access knowledge, guidance, and support.For fleet managers, this means less time spent searching for information, faster answers, and more efficient processes.And this is only the beginning. We look forward to continuing the development of Wattson together with our customers and unlocking even more opportunities for AI in fleet management.
