How can home charging of company cars be billed with minimal effort for fleet managers—while providing maximum support for drivers? In a conversation with Sebastian Jäger, who works in operations for the Charge Repay Service, it becomes clear: the Charge Repay Service is more than just a technical solution. It’s a true companion for everyone involved.
Support for Drivers – Clear and Direct
In the conversation with Sebastian Jäger, it became evident how important personal support is for drivers. Even before placing an order, many questions arise:
How does the billing process work?
Which wallbox is suitable?
What needs to be considered during installation?
After the order, technical questions follow—about electrical installation or applicable standards. The support team responds not only in writing but also by phone when needed. Especially with older installations, personalized advice is crucial. Drivers receive not just answers, but a real understanding of the process.
The feedback is clear: users highly appreciate the personal availability and quick response times.
“I hear this again and again: people are glad they can speak to someone directly and not have to handle everything via email,” says Sebastian.
Retrofitting with MID Meter, Legally Compliant Wallbox, or Charge Repay Service?
Discover your options for legally compliant billing of company car charging at home: When is retrofitting with an MID meter sufficient, when is a legally compliant wallbox required—and how does the Charge Repay Service bridge the gap without needing to replace your wallbox?
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Relief for Fleet Managers Through Clear Processes
The support team is available not only to company car drivers but also regularly assists with inquiries from fleet management. However, most processes are automated through the service.
“Apart from inviting the drivers, fleet management has no further tasks. All relevant information—such as mileage, electricity prices and contracts, and business charging sessions—can be accessed at any time,” explains Sebastian.
The Charge Repay Service handles key tasks in the background. These include guided onboarding for drivers, communication with installation service providers, and complete documentation in the performance dashboard.
Thanks to the high level of automation, fleet managers can administer the Charge Repay Service without training or special knowledge.
Continuous Optimization Through Practical Experience
The team’s close contact with drivers enables ongoing process improvements. Sebastian Jäger shares specific measures that emerged from daily support work: a wallbox check to verify compatibility before registration, updates to the Driver App, and simplified onboarding steps . These optimizations noticeably increase efficiency and improve the user experience.
Conclusion
The Charge Repay Service is more than a technical platform. It’s a reliable partner for both drivers and fleet managers. With personal support, clear processes, and a high degree of flexibility, it enables simple and legally compliant billing of company car charging at private residences.
